Solutions Specialist (Conversational AI)

Location: USA Required. Boston, MA Area Preferred. Remote.

We’re seeking a driven, skilled, and innovative Solutions Specialist to join our team. In this role, you’ll be responsible for designing, building, and enhancing a variety of conversational and generative AI solutions—including virtual assistants, chatbots, copilots, and voice-enabled bots. From initial configuration through to project release, you’ll take the lead in understanding customer requirements, crafting intuitive user experiences, and ensuring a high-quality outcome. If you’re passionate about working with advanced AI (including generative AI/LLMs), conversational design, and elevating customer experiences, this is a unique opportunity to make a meaningful impact.

Key Responsibilities:

Flow & Intent-Based Virtual Assistants

• Design and develop both flow-based (in a low-code, drag and drop modeler) bots and intent-driven bots, enabling them to understand and respond to user inputs seamlessly.

LLM Powered Virtual Assistants:

• Leverage large language models (LLMs) to create advanced bots for tasks like classification, answer generation, and dynamic guidance.

Performance Metrics and Goal Tracking:

• Establish clear goals and performance metrics to monitor and improve bot effectiveness over time.

Conversation Design and Configuration:

• Document use case narratives by outlining main conversation steps, including flow logic such as decisions and branching.
• Initiate customer projects by establishing the foundational framework and configurations.
• Create turn-by-turn conversation flows and ensure sign-off for multi-turn intents.
• Develop conversation designs, including scripts and process flows.

Skills and Qualifications:

• 2+ years of experience in technical implementations, pre-sales, or consulting at a technology company.
• Self-starter, resourceful, and solutions focused.
• Has a passion for working with customers to drive a great experience
• Has a solid working knowledge of technologies like Javascript, web services, low-code, etc - you don't have to be a coder, but a having general understanding is definitely a plus
• Project Management: Ability to manage multiple tasks, including user management, endpoint configuration, and content management.
• Preferred, but not required:
  *Programming Skills: Citizen Developer level competency (ability to use low code tools and understand some basic scripting, like JavaScript)
  *Conversational AI Expertise: Knowledge of classic flow and intent-based bot design.
  *Generative AI: Experience with generative AI technologies and their application in conversational flows.
  *Experience in developing and integrating voice bots.
  *BA/BS in CS, MIS, Engineering, or related field.
  

Why Join Us?

• Opportunity to work in a dynamic and fast-growing enterprise software company.
• Collaborative and innovative team environment.
• Competitive salary and benefits package.
• Career growth opportunities within a customer-focused organization.