Customer Engagement Associate

Location: Remote, United States

ServisBOT is transforming the way businesses engage with their employees and customers using AI bots and automation technologies and is actively looking to hire a motivated, client-facing project manager to join our growing team.

Customers are always our number one priority and this position will be responsible for working with some of our most strategic customers.  As part of this role, you will lead engagements with our customers, coordinating with their business leaders and our product and service teams to ensure the maximum value is gained from our platform. This will include creating and executing project plans and identifying new ways for the customer to gain additional value. While this is not a technical position, familiarity with AI and NLP will be necessary to best lead these engagements.

The Role
The Customer Engagement Associate is responsible for:
  • Maintaining great relationships with existing clients
  • Managing client needs and expectations
  • Making proactive suggestions for solution improvements
  • Liaising between customer and technical members of the team
  • Understanding and communicating customer short term and long term needs
  • Reviewing end user interactions and solution data points to provide suggestions for conversational improvements
The Ideal Candidate
  • Has 3+ years of experience working directly with end customers
  • Has 2+ years of project management experience
  • Has a passion for working with customers to drive a great experience
  • Is comfortable working with customers to understand their needs (business and technical) and helping them understand how conversational AI can drive business value
We Offer
  • The opportunity to build your resume via direct contact with the hottest tech trends (AI, Natural Language, Chatbots, Cloud)
  • Work in an international business environment
  • The opportunity to help shape ServisBOT’s business and contribute learnings that will help shape product development
  • Healthcare
  • A dedication to maintaining work/life balance for all staff
  • Fast-tracked career development
  • Fully remote workplace
  • Competitive salary and OTE with good career prospects
If interested, send your resume to
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