Customer Support Contact Forms or Email: Are You Responding?

Research Report: Findings on how 200 companies responded (or not!) to customer service queries made via email or using contact forms.......

We performed an experiment to 200 companies with over 1K employees, and the results were astonishing to say the least. 

  • 49% provided no response (WOW!)
  • 1 in 4 companies took over 48 hours to reply 
  • 1 in 8 took over a week to respond

Needless to say, there is much room for improvement.

Register to read the full summary of our findings, and our recommendations for how to up your customer service response game. Hint - it involves automation :-)

We're also happy to share more on our research process and how your company, if part of the study, performed.


Register to read a summary of our findings