Customer Support Contact Forms or Email: Are You Responding?

An Analysis of how 200 US Insurance Companies Responded
to Customer Service Queries from Email and Contact Forms

We performed an experiment to 200 US insurers over 1K employees, and the results were astonishing to say the least. 

  • 49% provided no response 
  • 1 in 4 companies took over 48 hours to reply
  • 1 in 8 took over a week to respond

Needless to say, there is much room for improvement.

Register to read the full summary of our findings, and our recommendations for how to up your customer service response game. 

We're also happy to share more on our research process and how your company performed,

 

Register to read a summary of our findings

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