Conversational AI Journey Guide

A MATURITY MODEL FOR AI BOT SOLUTIONS

The decision to adopt a chatbot, to expand its capability, or to scale chatbots across different use cases needs careful consideration as part of the overarching digital business strategy.

Gathering perspectives based on our many experiences deploying chatbots for customers, this guide highlights a number of valuable considerations, for those embarking on chatbot #1 or for those expanding conversational capabilities across the business.

Highlights include:

• Mapping your chatbot maturity stage
• Checklist for identifying bot use cases across the customer lifecycle
• Sample business goals for specific bot use cases
• Tech assessment and conversational readiness
• Testing and optimizing bots
• Bot orchestration and collaboration

Register to get your copy of the guide - we promise it will be a template for mapping out your Conversational AI & chatbot strategy.