The decision to adopt a chatbot, to expand its capability, or to scale chatbots across different use cases needs careful consideration as part of the overarching digital business strategy.
Gathering perspectives based on our many experiences deploying chatbots for customers, this guide highlights a number of valuable considerations, for those embarking on chatbot #1 or for those expanding conversational capabilities across the business.
Highlights include:
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“We were able to automate 60% of answers to questions in front of our live chat functionality, resulting in a lower percentage of queries needing to be handled by live agents.”
“We really liked the fact that ServisBOT’s platform could be used to create a single bot to serve all of our brands, across all channels, removing the burden of managing multiple bots.”