Solutions Specialist

Location: Boston, MA or any city on the east coast with a major airport

TLDR: A hybrid role of technical pre-sales and post-sales implementation focused on the application of conversational AI.

ServisBOT, a fast-paced, fun, and cutting-edge start-up that is transforming the way businesses engage with their employees and customers using AI, bots, and automation technologies is actively looking to hire motivated, client facing technologists to join our growing team.

As an expert in the real-world application of AI and natural language, you will be part of a team that takes customer pain and shows them the art of the possible in creating a solution to address their needs and help customers implement the solution to drive real business outcomes. Note: we don't expect you to come in the door already an expert in NLP and AI, but you do need to have the interest and aptitude to develop that expertise.

The Role

The Solutions Specialist is responsible for:

  • Mastering the development of exceptional conversational experiences with the ServisBOT platform.
  • Working with customers to understand their needs (business and technical) and helping them understand how conversational AI can drive business value.
  • Creating custom demos.
  • Supporting the sales team in providing technical guidance to prospective customers and helping ServisBOT win deals.
  • Developing end-to-end conversational solutions for customers.
  • Running training and platform enablement sessions for customers and partners.
  • Driving a hybrid of technical pre-sales as well as post-sales implementation.

The Ideal Candidate

  • 5+ years of experience in technical implementations, pre-sales, or consulting at a technology company. Cloud knowledge is strongly preferred.
  • Self-starter, resourceful, and solutions focused.
  • Has a passion for working with customers to drive a great experience
  • Has a solid working knowledge of technologies like Javascript, web services, AWS, etc - you don't have to be a coder, but a having general understanding is definitely a plus
  • BA/BS in CS, MIS, Engineering, or related field

We Offer

  • The opportunity to build your resume via direct contact with the hottest tech trends (AI, Natural Language, Chatbots, Mobile, Cloud).
  • Work in an international business environment.
  • The opportunity to help shape ServisBOT’s business and contribute learnings that will help shape product development.
  • Competitive salary and OTE with good career prospects. 

If interested, send your resume to careers@servisbot.com

For other job openings, visit: https://servisbot.com/about/servisbot-careers/